SHIPPING + DELIVERY:

SHIPPING + DELIVERY:

Order Processing:

All products in stock will be processed and dispatched within one to two working day/s of us receiving your order. Orders are processed and packaged during our office hours of 8:00am-3:30pm, Monday to Friday. Orders placed after 2:00PM are NOT guaranteed to be shipped out on same day.

If you have placed your order on a weekend, we will action this as soon as possible on the next working day. For example: If Monday is a public holiday in Auckland, New Zealand, we will have your order shipped on the next working day, which then become Tuesday.

During peak seasons for example: Christmas, delivery times may take longer due to the higher-than-normal volumes of freight. Please take this into consideration when placing your orders.

Please note the above information regarding possible delays with our shipping partners. 

 

Pick Up:

We have a pickup service at our warehouse. The pick-up location is 4 Lockhart Place, Mt Wellington, Auckland 1060.

Delivery Within New Zealand:

Our standard delivery times are 1-2 working days (within the Auckland region) or 2-3 working days (outside of Auckland). Please note the above information regarding possible delays with our shipping partners. 

The delivery service provider we use is Go Sweet Spot, which offers a number of different courier services throughout New Zealand. All parcels will require a signature on delivery.

We do not delivery to a PO BOX address.

Once we have fulfilled your order and the courier has picked it up, a tracking number will be sent to you so you can follow its progress.

International:

We currently are not offering this service yet.

Gift Wrapping:

We offer complimentary gift-wrapping service. Please leave your gift wrap request in the comments section at checkout or email retail@griff.co.nz with your order details.