SHIPPING + DELIVERY:
SHIPPING + DELIVERY:
Order Processing:
All products in stock will be processed and dispatched within one to two working day/s of us receiving your order. Orders are processed and packaged during our office hours of 8:00am-3:30pm, Monday to Friday. Orders placed after 2:00PM are NOT guaranteed to be shipped out on same day.
If you have placed your order on a weekend, we will action this as soon as possible on the next working day. For example: If Monday is a public holiday in Auckland, New Zealand, we will have your order shipped on the next working day, which then become Tuesday.
During peak seasons for example: Christmas, delivery times may take longer due to the higher-than-normal volumes of freight. Please take this into consideration when placing your orders.
Please note the above information regarding possible delays with our shipping partners.
Pick Up:
We have a pickup service at our warehouse. The pick-up location is 4 Lockhart Place, Mt Wellington, Auckland 1060.
Delivery Within New Zealand:
Our standard delivery times are 1-2 working days (within the Auckland region) or 2-3 working days (outside of Auckland). Please note the above information regarding possible delays with our shipping partners.
The delivery service provider we use is Go Sweet Spot, which offers a number of different courier services throughout New Zealand. All parcels will require a signature on delivery.
We do not delivery to a PO BOX address.
Once we have fulfilled your order and the courier has picked it up, a tracking number will be sent to you so you can follow its progress.
International:
We currently are not offering this service yet.
Gift Wrapping:
We offer complimentary gift-wrapping service. Please leave your gift wrap request in the comments section at checkout or email retail@griff.co.nz with your order details.